Identified - Some admins are unable to share new courses with recipients. However, a workaround exists: My University > Catalog > Share Between Universities. We've identified a fix but are resolving issues with our deployment before we can implement. The current resolution timeline is mid-February.
Feb 01, 2023 - 13:49 PST
Feb 01, 2023 - 13:49 PST
Incentives are operational; $BlueBucks totals are missing from some course & category pages
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Update - We've now resolved the issue where some logged-out Learners are seeing a 'Oops error' when clicking on a course and working on a fix. We've identified a fix but are resolving issues with our deployment before we can implement. The current resolution timeline is mid-February.
Feb 01, 2023 - 08:28 PST
Feb 01, 2023 - 08:28 PST
Identified - We've resolved the issue where Learners were seeing an intermittent error on course pages. We've identified why some logged-out Learners are seeing a 'Oops error' when clicking on a course and working on a fix. We are still investigating why some $BlueBucks don't match and are missing from some course & category pages.
Dec 15, 2022 - 17:53 PST
Dec 15, 2022 - 17:53 PST
Update - We are continuing to investigate this issue.
Dec 14, 2022 - 11:26 PST
Dec 14, 2022 - 11:26 PST
Investigating - Some Learners get an intermittent error message on their incentives page and some users can't see BlueBucks on their course cards or their course detail page. We are currently investigating the issue.
Dec 12, 2022 - 13:45 PST
Dec 12, 2022 - 13:45 PST
Identified - We've identified the issue and are working to restore Automation Suite service but must resolve issues with our deployment process first. The current resolution timeline is mid-February.
Feb 01, 2023 - 17:54 PST
Feb 01, 2023 - 17:54 PST
Investigating - The automation suite is not loading for all users. We are currently investigating the issue.
Dec 12, 2022 - 13:55 PST
Dec 12, 2022 - 13:55 PST
Investigating - We're investigating this issue.
Jan 31, 2023 - 12:47 PST
Jan 31, 2023 - 12:47 PST
About This Site
Review real-time information on system status and security. If you have a question about something here, visit our knowledge base (https://bluevolthelp.zendesk.com) or reach out to support@bluevolt.com
Admin
Major Outage
Automation Suite
Major Outage
Training Tracks
Operational
Sharing Center
?
Degraded Performance
Analytics
?
Operational
Learner UI
Operational
SSO
?
Operational
Email
?
Operational
Staging
?
Operational
SendGrid API
Operational
Incentives
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance